Updated by the Legal Department TravelLine 11/03/2022
All bookings for accommodation and extra services (provided only at Accommodation Facilities) made on the website of an Accommodation Facility/Property are made through TravelLine: Booking Engine.
The term Accommodation means a room/apartment/house in an Accommodation Property or a room (and/or services) in an Accommodation Facility.
The term Accommodation Facility means the premises used to provide accommodation services (Hotel, Sanitorium, Mini-Hotel, Hotel Complex, etc.).
The term Accommodation Property means the premises rented to the Client for a fee for temporary possession and use for accommodation under a residential lease agreement.
All the personal data you enter when booking or allow us to collect automatically from your social media accounts is fully secured.
In this document, you will learn which personal data we collect, as well as how we use and protect them.
In order for you to be able to check into an Accommodation Facility/Property and be included in its loyalty program (enabling you to receive personalised offers and discounts, “compliments” from the Accommodation Facility/Property, etc.), TravelLine sends this Accommodation Facility/Property your personal data. TravelLine has a contractual agreement with each Accommodation Facility/Property which legally allows such data transfer.
Should you choose not to enter your personal data, you will be unable to make a booking at an Accommodation Facility/Property, and you will not be included in its loyalty program.
This is how we process your data using TravelLine: Booking Engine:
We collect all the information you enter when booking on the website of an Accommodation Facility/Property:
If, when making your online booking, you allow us to collect data from your social media accounts, we collect the following information:
TravelLine: Booking Engine also saves any feedback you leave on your stay at an Accommodation Facility/Property in the form emailed to you after check-out.
We do not verify the accuracy of the personal data that you enter when making an online booking, or that we obtain from your social media accounts with your permission.
The following data are sent to us automatically:
We collect and use the personal data of minors only with the consent of their parents or legal guardians. If we discover that we are processing such information without their consent, we are obligated to delete this information.
When you book accommodation and services on the website of an Accommodation Facility/Property, our service collects the details of your booking, and of the sources that redirected you to TravelLine: Booking Engine.
Some cookies are collected by TravelLine: Booking Engine’s integrated Google Analytics service. TravelLine uses Google Analytics settings that do not collect your personal data. You can opt out of Google Analytics cookies by following the guidelines at: https://tools.google.com/dlpage/gaoptout.
You can select which cookies to accept and which to reject on the "Help" page of your browser.
We provide your personal data to the Accommodation Facility/Property that you book and to our service providers only when necessary.
Reliable and secure data storage is an important condition of working with us. We share only those personal data required for our partners to provide their services. They are prohibited from using your data for marketing purposes without your consent.
We work with the following service providers:
In addition to service providers, we provide your data to law enforcement authorities in the cases provided for by applicable law.
We use the latest data security software and restrict unauthorized access to our resources to protect your personal data.
We are ISO-27001 certified, use database encryption and Transport Layer Security (TLS) encryption when transferring personal data.
We monitor and quickly resolve any security issues that may arise due to external factors. Where necessary, we will inform you about any potential security breaches and how to avoid them.
We understand that you may wish to edit or delete your personal data in TravelLine: Booking Engine.
To manage your personal data, you can:
Representative of TravelLine in the European Union: TravelLine OÜ, address in Estonia: Harju maakond, Tallinn, Pohja-Tallinna linnaosa, Randla tn 13-201, 10315, email firstname.lastname@example.org.
Representative of TravelLine in the APAC region: Travelline Asia Pacific Pte. Ltd., registration code 202144399G, legal address: 6 EU TONG SEN STREET №09-09, THE CENTRAL, SINGAPORE (059817), email email@example.com.
[LEGAL_NAME], [INN]/[KPP], [LEGAL_ADDRESS], [LEGAL_PHONE], [LEGAL_EMAIL] is your personal data Controller as defined by the GDPR dated 27 April 2016.