Updated by the Legal Department TravelLine 11/03/2022
All bookings made on the website of a company providing accommodation (hereafter “Trip Provider”) is done through the TravelLine Booking Engine.
The term Accommodation means as a room/apartment/house in the Property or room (and/or services) in the Accommodation facility.
The term Accommodation facility means the premises used to provide accommodation services (Hotel, Sanatorium, Hotel, Mini-Hotel, Hotel Complex and others).
The term Property means the premises provided to the User for rent for a fee for temporary possession and use for living in it under a Residential Lease Agreement.
All personal data you provide when booking or if you grant us permission to collect your data from your personal account from the social network is fully secured.
In this document, you will learn what personal data we collect as well as how we use and protect it.
TravelLine transmits your personal data to a Trip Provider in order you could stay at Accommodation facility and also in order the Trip Provider could include you in his Loyalty program (including personalized offers and discounts, “compliments” from the Trip Provider, etc.). TravelLine has a contractual agreement with each Trip Provider, which legally allows such data transfer.
Should you choose not to provide your personal data a booking cannot be made with TravelLine Booking Engine and you will not be included in the Loyalty Program of the Trip Provider.
This is how we process your data using TravelLine Booking Engine:
We collect all information that you provide when booking on a Trip Provider’s website:
If, during the online booking process, you allow us to collect data from your social media accounts, we collect the following information:
We save all data associated with answers left voluntarily in the Trip Provider’s questionnaire sent to your email after check-out.
We do not ask for validation of your personal data that you provide when booking or from your personal account in the social network under your permission.
The following data is sent to us automatically:
We collect and use personal details of children under 16 only with the consent of their parents or guardians. If we process information about children without the consent of their parents or guardians, we are legally obligated to delete this information immediately.
Cookies are small text files generated by a website and accepted and processed by the browser you are using. We collect cookies in order to make improvements to the booking process in the future.
When you make a booking on the website of Accommodation Facility our services collects the information about your booking and also savws the information about the sorces from which you’ve come to TravelLine Booking Engine.
Some cookies are collected by Google Analytics integrated with our online booking engine. The Google Analytics’ settings that we use do not collect your personal data, but you may opt out of cookies by following these guidelines: https://tools.google.com/dlpage/gaoptout.
We send your personal data only to the Trip Provider you wish to book and to our tech co-processors, and only when necessary for the co-processor to provide their services.
We share as little data as is required for our co-processors to provide their services. They are prohibited from using your data for marketing purposes without your consent.
We work with the following types of co-processors:
In addition to co-processors, we send your data in cases provided for by applicable law to law enforcement agencies.
We use modern data security software and restrict unauthorized access to our resources in order to protect your personal data.
We are certified by ISO-27001, we use database encryption and we apply Secure Sockets Layer (SSL) encryption when transferring personal data.
We monitor and quickly resolve security issues that may arise due to external factors. When necessary, we will inform you about potential security breaches and will let you know how to avoid them.
TravelLine and some of our partners are located in countries suspected of having a low level of data protection pursuant to the GDPR. More info on data transfer to countries outside the EU available by following this link: https://ec.europa.eu/info/law/law-topic/data-protection_en. We ensure that we do our best to protect your personal data.
We understand that you might want to edit or delete your personal data.
In order to manage your personal data, you may:
Representative of TravelLine in the European Union: TravelLine OÜ, address in Estonia: Harju maakond, Tallinn, Pohja-Tallinna linnaosa, Randla tn 13-201, 10315, email firstname.lastname@example.org.
Representative of TravelLine in Asian region: Travelline Asia Pacific Pte. Ltd., registration code 202144399G, legal address: 6 EU TONG SEN STREET №09-09, THE CENTRAL, SINGAPORE (059817), email email@example.com. Hotel name, ID, address, phone, Email is your personal data Controller as defined by the GDPR dated the 27th of April, 2016.