TravelLine payment policy

Services payment via TravelLine OÜ (registration code 14468735) payment system (hereinafter referred to as "TravelLine") is based on the principles of confidentiality and compliance with payment security.

1. TravelLine remuneration payment

1.1. The TravelLine software user (hereinafter the User) pays remuneration TravelLine for use of the Systems within the Rate and Reporting period selected by the User, posted on the TravelLine portal, within 5 (five) working days from receipt of TravelLine invoices.

1.2. If the User selects access to the TravelLine online booking engine only, the User monthly pays TravelLine a remuneration of 4% (four percent), plus sales tax on all online sales made by the User in the User's accommodation, but not less than 45 (forty-five) euros plus sales tax. The User pays TravelLine fee within 5 working days after receiving invoice from TravelLine and confirming the amount of online sales documents. The calculation of TravelLine's remuneration for the previous month is made by TravelLine at the beginning of the next month within 3 (three) working days.

1.3. After receiving prepayment specified in paragraph 2.3 of the Agreement, TravelLine provides the User with authorization data for administrative access to the Systems within five (5) working days. At the same time within 30 calendar days after receipt of prepayment specified in paragraph 2.3 of the Agreement, TravelLine, together with the User, performs setup of the Systems. TravelLine starts the calculation of remuneration after successfully completing the System setup in the manner specified in clauses 4.1, 4.2-4.6 of the Agreement. If the Agreement is terminated at the initiative of the User during the setup of the Systems, the prepayment specified in clause 2.3 of the Agreement, TravelLine does not return prepayment to the User in full.

1.4. When making a payment, the User indicates the number and date of the Agreement so that TravelLine can identify the payments received. If TravelLine receives payment from / for the Contractor without specifying the number and date of the paid Agreement, TravelLine may, at its own discretion, deduct this payment to pay off any previously incurred User debts, and if there is no debt, include the amount of the payment as an advance payment for the User’s services.

1.5. All expenses related to the payment of government services (government fees, etc.) and other expenses (payments for notarial, translation, postal services, etc.) that are directly related to the fulfillment of TravelLine’s obligations under the Contract do not include to TravelLine remuneration and must be paid by the User separately on the basis of relevant supporting documents.

2. Procedure of payment by credit card

2.1 In order to pay TravelLine's remuneration by the User, TravelLine provides the User with an option to make payment through a special service via secure communication channels using the Payer's bankcard (an individual or a legal entity). The user, using a special form, follows the link sent to him by e-mail, gets access to the payment page, and makes payment online on the Internet.

2.2 Payment is made with the Payer's bankcard. The User or the Payer enters bankcard data on a secure page of an authorized TravelLine bank that provides an Internet acquiring service. By entering the data on a bankcard in the appropriate form the User and Payer agree to these Payment Rules and confirm their intention to pay the TravelLine fee, the Payer agrees to the processing of personal data. In case of disagreement with the terms of the Payment Rules, the User or Payer must stop using the special service to pay the TravelLine fee.

2.3 The payment is considered as produced from the moment of receipt of funds to the TravelLine current account.

2.4 The Payer enters the data of the Payer's bankcard with which the payment will be made in a special window of the payment system. The data must be entered in strict accordance with the way they are indicated on the Payer's bank card:

• Cardowner. The data are indicated on the front of the bankcard in Latin letters. For example, PETROV IVAN;

• Card number. The number is indicated on the front side of the bankcard and consists, as a rule, of 16 digits. For example, 1234 5678 1234 5678;

• Card expiry date. The period is indicated on the front of the bankcard — the month and year until which the card is valid, entered in numbers. For example, 06 (entered in the month field) and 18 (entered in the year field), which means that the card is valid until June 2018);

• CVV2 or CVC2 card code (as a rule, it is indicated on the back of a bankcard and consists of 3 digits. For example, 123).

2.5 Upon payment TravelLine issues an invoice and sends it to the email address specified by the User or Payer in the payment process.

3. Cases of refusal in credit card payment process

Please note that in some cases, bankcard transactions may be denied either by the bank that provides the Internet acquiring system or by the bank issuing bankcard. The payment is not possible in the following cases:

• — not enough funds on the card for payment;

• — the bankcard is not intended for payments via the Internet;

• — the bank card data is entered incorrectly;

• — the credit card expired;

• — the established limit of operations per day is exceeded..

For more information about the availability of funds, the functionality of the Payer's bankcard, its validity period, and the limit of operations, the Payer must contact the bank that issued the bankcard with which the payment is made.

4. Disputes

In the event of a dispute with the bankcard holder (Payer), whose was used by the User for payment, or as a result of the Payer's payment protest, and by the Bank authorized by TravelLine specified protest, the amount payable to TravelLine must be paid by the User using another banking cards, or via non-cash transfer to TravelLine within 5 business days from the date of notification to the User of TravelLine companies about changeless debiting of the payment organizations from the current TravelLine account. To receive an invoice for non-cash payment of TravelLine remuneration, the Payer must go to his TravelLine extranet and download the document. In addition, he can contact TravelLine technical support service: The Payer must specify the legal entity of the User, the contract number between the User and TravelLine, the invoicing period for cashless payment, as well as information of inability to make inline payment.

5. Refund

5.1 Refund is made in all cases stipulated by the Agreement between the User and TravelLine.

5.2 Cash refund is not allowed.

5.3 The refund policy is governed by the rules of international payment systems.

5.4 If the Payer wants to receive the funds to his bankcard, he must fill in the ‘Application for refund’, which is sent at the request of TravelLine to the email address of the User, and send it back to:

6. Personal data protection

6.1 By agreeing to the terms of this Payment Policy, the Payer gives its consent to the collection, systematization, accumulation, storage, refinement (update, change), use, transfer to the address of the fiscal data operator, payment system, de-identity, destruction of their personal data: email address.

6.2 The specified personal data is requested for payment procedure and invoicing. The data is displayed in reporting, accounting and other documentation. This consent is provided by the Payer to take any actions that do not contradict the legislation of the Republic of Estonia regarding personal data processing specified in the Payment Rules.

6.3 TravelLine does not verify the accuracy of the Payer's personal information provided by the User of the TravelLine fee payment service.

6.4 TravelLine takes the necessary and sufficient organizational and technical measures to protect the Payer's personal data from illegal or accidental access, destruction, alteration, blocking, copying, distribution, and from other illegal actions of third parties with it. TravelLine stores personal data of the User and Payer in accordance with internal regulations of the TravelLine remuneration payment service, while its personal data are kept confidential.

6.5 The Payer may at any time change the personal information provided or part of it. To do this, contact TravelLine by sending an email to The Payer may contact TravelLine with a request to remove his personal data from TravelLine database.

7. Cookies

7.1 In order to provide quality services TravelLine saves cookies to the user's computer and subsequently uses them. TravelLine guarantees that no advertising service has access to cookies, which are used in the process of working with the TravelLine remuneration payment service. TravelLine records information about the IP address of the User or Payer, the type of browser used by the User or Payer, which can be used when detecting errors in the service, cases of fraud, or unauthorized actions.

7.2 Any suggestions or questions about these Payment Rules should be sent via email to