If clients have left their contact detail, but have not completed a booking, they will be sent the email with the link attached to do so.
The booking is not complete in case a guest:
has completed all the pages but one (payment page)
has not been modifying the booking for 20 minutes
has not book anew
In order to create a template for the “unfinished booking” email:
1. Go to “Marketing” > “Mail list”.
2. Click on “Unfinished booking for guest”.
3. Choose a color of the template. You can remove or add its parts and edit the text. For example, give a discount promo code. It might drive clients that changed their mind back to booking
4. Click on “Save changes”.
“Unfinished booking” emails could be sent to the hotel as a notification.
In order to enable this:
1. Go to “Marketing” > “Mail list”.
2. Tick the box on the left to “Unfinished booking for hotel”.
3. Write the hotel email address in the “Email list for copies” box.
If you have any questions, you can always contact the technical support manager.
Call us or ask your question right now.